India, March 1st: Returns and refunds are part and parcel of eCommerce now, with an average of 20-30% of orders requiring one of the above. The reasons for a return are numerous but how businesses handle intake, refunds and the entire conversation with the customer is the key to retaining or losing a customer. A smooth return process is like a well-marked exit door in…
Gen AI-powered Kapture CX doubles its client base in the Indonesia market within first year of operations
India, July 2024: Kapture CX – a Gen AI-powered CX automation platform has recently achieved yet another milestone of recording a 100% year-on-year growth rate in the Indonesian market as part of its business growth strategy. Forayed in 2023, the platform has acquired a massive chunk of the market by doubling the client base within the first year of its operations and building a local…