Aylesbury, United Kingdom, April 15, 2024 –Sytel, a UK-based vendor of a Contact Center as a Service (CCaaS) cloud platform, has predicted that as automation is introduced to manage service levels in the contact center, the need for supervisor intervention will be reduced by 90%+. The claim is made as Sytel release their Sytel Real-Time Automation (SRA) solution, which automatically assigns agents to work on…