Bhubaneswar,17th Sept 2025: Electricity in Odisha is no longer just a utility – it has transformed into a customer-centric service experience. Under the leadership of Tata Power, Odisha’s discoms — TPCODL, TPSODL, TPNODL, and TPWODL — have revolutionized customer service in the power distribution sector.
These discoms, which serve nearly 10 million consumers across the state, are now recognized for building one of the most extensive and customer-focused electricity distribution systems in India. This progress reflects a deep commitment to accessibility, empathy, and innovation.
From mobile apps and WhatsApp services to rural service camps and local service centers, Tata Power has redefined the electricity service experience in Odisha. Customers no longer need to visit offices or submit physical paperwork — they can now apply for new connections online or even through a missed call.
This move represents a major step toward digital transformation and ease of service for consumers, particularly in rural and remote areas. It also aligns with Tata Power’s goal of making electricity service not just a necessity, but a seamless and satisfying experience for all.