Bhubaneswar, 3rd Oct 2025: The Odisha government is giving high priority to hearing and addressing public grievances. With a dedicated grievance redressal portal now active, Chief Minister Mohan Charan Majhi, along with his council of ministers, is personally listening to citizens’ complaints.
To ensure that no grievance goes unresolved, the government has repeatedly issued instructions through the Chief Minister’s Grievance Cell. Monthly reviews are conducted under the chairmanship of the Chief Secretary, with departmental secretaries also participating.
However, it has been observed that some departmental officers are not showing the required seriousness. In response, the Department of General Administration and Public Grievances recently conducted a separate meeting and issued letters to all regional officers of various departments, instructing them to resolve all pending complaints within 15 days.
Director Sukanta Kumar Behera, in a letter dated 20th of last month, reminded officials of the resolution passed during the meeting held on September 11, stressing that all departments must clear their backlog of complaints.
Field officers have been directed to take immediate action. All complaints submitted to the Chief Minister’s grievance cell must be resolved without delay. Officials are instructed to review pending complaints regularly, resolve them, and upload the status on the portal.
The Panchayati Raj Department has also been told to ensure there is uniformity in the IDs issued to complainants, as multiple IDs for the same person can lead to duplication and confusion. The Home Department has been directed to develop a unified ID system.
As per available data, the Health and Family Welfare Department received 3,404 complaints (through the CM’s grievance cell and other channels) by September 6, out of which only 1,768 have been resolved. This leaves 1,636 complaints pending, bringing the department’s resolution rate down to only 52%.
On the other hand, departments like Mission Shakti, Social Security, and Empowerment of Persons with Disabilities have resolved over 92% of their complaints, setting a much better example of grievance redressal.