Bhubaneswar, 6th Sept 2025: Electricity services in the state will soon see major improvements. In this regard, the Odisha Electricity Regulatory Commission (OERC) has issued a notification. As part of this, opinions and suggestions have been invited from nearly 1 crore consumers across the state by September 22.
The notification from OERC contains several important directives regarding uninterrupted electricity services.
According to the guidelines:
If a consumer calls to report a problem, the electricity distribution company must respond within 3 minutes.
The complaint must be acknowledged and logged within 5 minutes.
If the electricity distribution company fails to respond within the specified time, a penalty will be imposed.
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