Bengaluru, March 18th, 2025: Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced a suite of Genesys Cloud™ AI capabilities designed to empower supervisors. These innovations help organisations navigate the future of work both within and beyond the contact centre. As enterprises worldwide are looking for efficiency and scale, Genesys is enabling organisations […]
The post Genesys Secures AI Innovation for Supervisors to Boost Efficiency & Customer Experience first appeared on Business News Week.
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