India, March 28th, 2025: ServiceNow, the AI platform for business transformation, announced new research today revealing that 80% of Indian consumers now use AI chatbots to check status of issues/complaints, recommending products and accessing self-help guides, with five out of six individuals actively utilizing AI tools to resolve queries and make informed decisions. Despite AI’s […]
The post AI Secures the Future of Customer Service in India as 80% of Consumers Rely on Chatbots first appeared on Business News Week.